Sale
【REFILL】Lemongrass Essential Oil
Warranty Period
- 190 days (180 days, half-year + 10 days of postage duration)
- Warranty starts from the date of purchase.
What does this warranty cover?
- Covers any defects in materials used to manufacture your product
- Covers any defects in workmanship under normal use
- Covers any broken components under normal use
What does this warranty not cover?
- Damage of a product resulting from negligence
- Damage of a product resulting from unauthorized modification of the product
- Damage caused by natural disaster
- Theft or loss of the product
Solution & Remarks
- The product will be exchanged with a replacement
- The product is unable to exchange with other products
- The product is not refundable
- The broken product required to send back to us at second-time claims
Return & Refund Policy(Please refer to FAQs page)
1. How long does delivery take?
Delivery within West Malaysia will take 3-5 Business days, East Malaysia 10-15 business days and international delivery will take 20– 30 business days once your order has been shipped out from our warehouse. It is customer's responsibility to check the status of the item upon ordering after order confirmation is sent via email.
2. How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you didn't received the email, you may PM us as well.
3. What are the shipping rates?
We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders RM90.
Otherwise, we charge a flat rate of RM10 for shipping for West Malaysia, RM15 for East Malaysia.
*Orders that are being shipped outside of Malaysia will range anywhere from RM50 - RM100. Please feel free to email us if there is anything we can further assist you with.
4. Will my parcel be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
5. Which shipping carries do you use?
We use Poslaju. We might change to other shipping carries if your area doesn't cover by Poslaju.
Delivery within West Malaysia will take 3-5 Business days, East Malaysia 10-15 business days and international delivery will take 20– 30 business days once your order has been shipped out from our warehouse. It is customer's responsibility to check the status of the item upon ordering after order confirmation is sent via email.
2. How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you didn't received the email, you may PM us as well.
3. What are the shipping rates?
We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders RM90.
Otherwise, we charge a flat rate of RM10 for shipping for West Malaysia, RM15 for East Malaysia.
*Orders that are being shipped outside of Malaysia will range anywhere from RM50 - RM100. Please feel free to email us if there is anything we can further assist you with.
4. Will my parcel be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
5. Which shipping carries do you use?
We use Poslaju. We might change to other shipping carries if your area doesn't cover by Poslaju.
6. How can I change my order after it's been placed?
Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend PM us upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order.
Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend PM us upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order.
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