A. Customer unsatisfied with products. Returns on Products Within 30 Days. YN Scents will refund 100% purchase price of the return item within thirty (30) days of purchase from YN Scents. Customer is require to pay the return shipping fees.
Products shall be deemed “Currently Marketable” if each of the following elements is satisfied:
- Packaging and labeling have not been altered or damaged.
- Product and packaging are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price.
- Product contains current YN Scents labeling.
B. Customer unsatisfied with products. Returns Thirty-one (31) days and above is not accepted, product is Not Refundable.
C. Return of Damaged or Incorrectly Sent Products.
YN Scents will resend/exchange products if the returned products were received by the customer in damaged condition or were incorrectly sent.
1) Damaged products
Condition:
- Leaking essential oil on receipts.
- Serious damaged of essential oil bottle on receipts.
- Accessories/Diffuser do not function normally on receipts.
First Claim: YN Scents will resend a new replacement. Customer don’t need to return the damage products to the us. (The product must be under warranty period 190 days from the purchase date and fulfill the term and condition. More detail please refer to YN Scents warranty T&C.)
Second Claim: Happen when the replacement product have the same problem. YN Scents will resend a new replacement. Customer is require to to return the damage products to the us. (The product must be under warranty period 190 days from the purchase date and fulfill the term and condition. More detail please refer to YN Scents warranty T&C.)
Products shall be deemed “Currently Marketable” if each of the following elements is satisfied:
- Packaging and labeling have not been altered or damaged.
- Product contains current YN Scents labeling.
2) Incorrectly Sent Products
Such products must be returned within fifteen (15) days of receipt. YN Scents will resend the correct item to customer.
Products shall be deemed “Currently Marketable” if each of the following elements is satisfied:
- They are unopened and unused.
- Packaging and labeling have not been altered or damaged.
- Product and packaging are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price.
- Product contains current YN Scents labeling.
Products shall not be considered “Currently Marketable” if YN Scents discloses prior to purchase that the products are seasonal, discontinued, limited time offers, or special promotion products not subject to the Return Policy.
D. Return shipping costs
1 ) Customer unsatisfied with products and require for refund. The return shipping costs must be pay by the customer.
2) Customer received damaged products under first claims. Customer don’t have to return the damaged products to YN Scents. Therefore, no return shipping costs in this case.
3) Customer received damaged products under second claims and onward. The return shipping costs must be pay by the customer.
4) Customer received incorrect sent products. The return shipping costs pay by YN Scents.
E. Return Procedure.
To obtain a refund for returned products, customer must comply with these procedures:
1 ) Approval for the return must be received prior to the return of the shipment to us. This approval must be obtained, either by email or messenger chat. Products returned to YN Scents without prior authorization will not qualify for a refund and will be returned to the customer at the customer's expense.
2) YN Scents request a photo of incorrect sent products/damaged products. YN Scents will ask fews question for further invertigation before approve the return.
3) YN Scents will provide customer with the correct location for returning the products. Return shipping costs must be paid for by the customer.
4) Refund procedure. Once YN Scents received the return product, refund will be proceed within 15 business days.
5) YN Scents have the right to recoup the refund amount if YN Scents find out the product condition is different with what customer show/describe during the approval session.
6) Credit Card Charge Backs. Customer are required to return products under the Company’s product exchange and return policies rather than doing a credit card chargeback.
