FAQs – YNScents

ANSWERS TO YOUR QUESTIONS

PRODUCT QUESTIONS

What is the temperature of the aroma heater?

The internal temperature will go up to 70'c, but on the outer product, you can only feel there is warm heat. It is absolutely safe but advisable to keep out of reach from children.

Can I refill with other essential oil product?

No, you cant, we spent countless nights perfecting the formula of the essential oil to maximize the effectiveness of the heater. Mixing with your own oil will cause:

i) Fire Hazard
ii) No effect as we got special mixture oil to maximize the scents

iii) Damage to the heater

Is the essential oil safe to use?

Throughout the 20 years of experience in the essential oil industry, we have done a lot of tests in which to make sure the oil is safe to use. We are also arranging for a lab test as soon as possible. SGS Lab test report on our essential oils. Here

I have nose allergic, can I use this?

If you are experiencing discomfort during the usage period, it is advisable to seek medical advice.

Can I drink or eat the essential oil?

NO, you can't. You will get poisoned.

PAYMENT & SHIPPING

What payment methods are accepted?

Accepted payment methods are as following: • Credit/debit card • Internet banking(FPX)

How long will it take to deliver my parcel?

We will ship within 24 working hours after order place. For West Malaysia you will receive within 3 to 5 working days. For East Malaysia you will received around 10-12 days.

How much is the shipping fee?

West Malaysia RM10
East Malaysia RM15
Singapore RM50

Other country RM100

ORDERS AND RETURNS

Do I need an account to place an order?

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in.

Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

However, we do encourage you to create an account as you will also benefit from it; if you register with us you will be able to enjoy the following benefits through your YNS account:

• Save your address and card details for faster shopping

• Manage your account details, order history, and email preferences and see order status.

Who should I contact if I have any queries?

1. Please click on the facebook massenger icon on right-bottom side. Our customer service will reply your massege as soon as possible.

2. E-mail customer service for more info hello@ynscents.com

KEEP IN TOUCH

Delivering the latest product trends and industry news straight to your inbox.